Rm30 Privacy Policy – How We Protect Your Data
This Privacy Policy explains how rm30 collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully to understand your rights and our commitment to the security of your data.
Updated: 2026. Any changes will be posted on this page.
Types of Information We Collect
Account & Personal Information
When you register and use the rm30 platform, we collect information that you provide directly, including:
- Full name, email address, and mobile phone number.
- Date of birth for age verification (18 years and above).
- National identification number or identity verification documents for KYC purposes where required.
- Shipping or billing address information where applicable.
All of this information is required to open and maintain your account securely on the rm30 platform.
Transaction & Technical Information
Rm30 also collects information generated automatically when you use the platform:
- Payment information: deposit and withdrawal transaction details in MYR (RM), payment methods used (DuitNow, TNG eWallet, local banks), and transaction history.
- Device & browser data: device type, operating system, browser version, IP address, and unique device identifier.
- Usage data: pages visited, session duration, actions taken within the platform, and display preferences.
How Your Information Is Used
Rm30 uses collected information solely for legitimate purposes directly related to the provision of platform services. The primary purposes include:
- Account management: create, verify, and maintain user accounts, and securely process financial transactions.
- Platform security: detecting and preventing fraud, money laundering, unauthorised access, and monitoring suspicious activity.
- Service improvement: analyse usage patterns to improve the interface, platform performance, and overall user experience.
- Service communications: send account-related notifications, transaction updates, security alerts, and customer support responses.
- Legal compliance: meet applicable legal and regulatory requirements, including reporting to relevant authorities where mandated.
Rm30 does not use your information for third-party marketing purposes without your explicit consent. You may opt out of promotional communications at any time through your account settings.
Cookies & Tracking Technologies
Types of Cookies Used
Rm30 uses cookies and similar tracking technologies to enhance the user experience. The cookies we use include:
- Session cookies: required to keep you logged in and retain your session preferences while using the platform. These cookies are deleted when you close your browser.
- Preference cookies: saving your preferences such as interface language and display settings for future sessions.
- Analytics cookies: collecting anonymised data on how users interact with the platform for internal service improvement purposes.
How to Manage Cookies
You have full control over cookies through your browser settings. Most modern browsers allow you to:
- Viewing stored cookies and deleting them individually or all at once.
- Blocking new cookies from being stored by specific websites.
- Set notifications whenever a new cookie attempts to be saved.
Please note that blocking essential cookies may affect the functionality of the rm30 platform, including your ability to stay logged in or complete transactions.
Data Storage & Third-Party Sharing
Security & Retention Period
Rm30 stores user data on servers protected by SSL encryption and strict access controls. The technical security measures in place include data encryption during transmission and storage, role-based access controls for internal staff, and continuous system monitoring to detect unusual activity.
Active account data is retained for as long as your account remains active and for any period required by applicable law. Closed account data will be deleted or anonymised in accordance with rm30's internal retention policy and legal compliance requirements.
Sharing with Third Parties
Rm30 does not sell, rent, or trade users' personal information to third parties for marketing purposes. User information may only be shared in the following limited circumstances:
- Service providers: payment gateway providers (such as DuitNow or TNG processors) that require transaction information to process your deposits and withdrawals.
- Legal requirements: when required by law, court order, or a legitimate request from Malaysian government authorities.
- Fraud prevention: limited sharing with recognised anti-fraud agencies for verification and security purposes.
All authorised third parties with access to user data are bound by strict confidentiality agreements.
Your Rights as an rm30 User
As a registered rm30 user, you have the following rights with respect to your personal data:
You have the right to request a copy of the personal information we hold about you. This request can be submitted through rm30's support channels.
If the information we hold is inaccurate or incomplete, you have the right to request a correction. Basic account information can be updated directly through your profile settings.
You may request deletion of your personal data by closing your rm30 account. Certain data may need to be retained for a specified period to comply with legal obligations.
To submit any data rights request, contact the rm30 support team through the channels available in your account or by email at: [email protected]. We aim to process requests within a reasonable timeframe in accordance with applicable legal requirements.
Policy Changes & How to Contact Us
Rm30 reserves the right to update or amend this Privacy Policy at any time. When significant changes are made, we will notify users via in-platform notifications or through their registered email address. The date of the latest update will always be displayed at the top of this page.
Your continued use of the rm30 platform after any Privacy Policy changes take effect will be considered your acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints about how rm30 handles your personal data, please reach us through the following channels:
- Support email: [email protected]
- Live chat: available in your rm30 account, operating 24 hours a day.
- FAQ: visit the FAQ section for answers to the most frequently asked questions.
Rm30 is committed to addressing all privacy-related enquiries within a reasonable timeframe and with full transparency.
Your Data Is Safe with rm30
Register or log in to enjoy Malaysia's trusted entertainment platform, backed by our commitment to keeping your data safe.